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Entity: Stockace Financial Services (SEBI Registered Research Analyst)
Website: www.stockace.in
At Stockace Financial Services, we strive to provide high-quality, SEBI-compliant research recommendations and market insights. As a SEBI Registered Research Analyst, we follow transparent business practices and offer our services through official platforms like our website, Rigi, and Cosmofeed.
Our refund policy is framed in accordance with the SEBI (Research Analyst) Regulations, 2014, and aims to maintain fairness for both the client and the firm.
All services offered—whether subscription-based, course-based, or consultation—are digital, knowledge-based, and time-sensitive in nature. Once accessed or delivered (in full or in part), they are deemed to have been consumed.
No automatic refund shall be provided once the service has been activated, accessed, or partially consumed by the user.
Refund requests must be made in writing within 24 hours of payment and before accessing any premium content or receiving any personalized recommendations.
Refunds are not applicable for:
Subscription services after activation or login
Any service provided as part of a limited-period promotional offer
A refund may be considered only under the following conditions:
Duplicate payment made due to technical error
Wrong plan purchased and notified in writing within 24 hours
Non-delivery of service due to technical fault from our side (platform/service unavailability for over 72 hours)
To request a refund, please email us at stockacefinancialservices@gmail.com with the following details:
Registered Name
Registered Email/Phone Number
Payment Receipt / Screenshot
Reason for refund request
If your request is approved, the refund will be processed within 7–10 working days, and credited back to the original mode of payment. No cash or manual refunds will be processed under any circumstance.
Change of mind after subscribing
Disagreement with views or strategies after delivery
Loss incurred in the market (Markets are inherently risky and users must perform due diligence)
Payments made through unofficial channels (e.g., UPI to individuals, direct bank transfers)
Note: We accept payments only via our official payment link with Rigi, or Cosmofeed. Any payment made outside these platforms will not be eligible for refund and is at the user's sole risk.
If you are not satisfied with the resolution provided, you may escalate the issue to our Compliance Officer:
Email: stockacefinancialservices@gmail.com
Phone: +91-7676265054
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM
This refund policy is governed by the laws of India and the regulatory framework laid down by SEBI. All disputes, if any, shall be subject to the jurisdiction of the courts in Ajmer, Rajasthan.
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